Privacy Policy

Last Updated: September 2026

Introduction

Ember-quartz respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or use our services.

Information We Collect

We collect and process the following types of personal data:

Contact Information: Name, email address, and business address when you submit forms through our website
Service Selection Data: Information about which services you express interest in
Usage Data: Information about how you interact with our website, including pages visited and time spent on pages
Technical Data: IP address, browser type, device information, and cookie identifiers

How We Use Your Information

We use your personal data for the following purposes:

To respond to your inquiries and provide information about our payment processing services
To prepare customized implementation plans based on your service selections
To communicate with you regarding your requests and our services
To improve our website functionality and user experience
To comply with legal obligations and regulatory requirements

Legal Basis for Processing

We process your personal data based on:

Consent: When you submit forms or accept cookies through our website
Legitimate Interests: To operate our business and provide requested information about our services
Contractual Necessity: To fulfill service agreements with clients
Legal Obligations: To comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information with:

Service providers who assist us in operating our website and business operations
Professional advisors including lawyers and accountants when necessary
Regulatory authorities when required by law

All third parties are required to maintain the confidentiality and security of your personal data.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Contact information from service inquiries is typically retained for three years unless you request earlier deletion.

Your Rights

Under data protection law, you have the following rights:

Right to Access: Request copies of your personal data
Right to Rectification: Request correction of inaccurate personal data
Right to Erasure: Request deletion of your personal data in certain circumstances
Right to Restrict Processing: Request limitation of how we use your data
Right to Object: Object to processing based on legitimate interests
Right to Data Portability: Receive your data in a structured, commonly used format

To exercise any of these rights, please contact us at [email protected].

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data is processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with data protection law.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised date.

Contact Information

If you have questions about this privacy policy or our data practices, please contact us at:

Ember-quartz
42 Deansgate Avenue
Manchester M3 2FF
United Kingdom
Email: [email protected]